Sometimes when I say that I teach conflict resolution the response is a quizzical look as the person waits for me to explain. Or perhaps they’re just looking at me funny and I still haven’t got the hint! So what does conflict resolution (CR) actually mean? And what effective tools does it provide for interpersonal […]
Conflict Resolution is the process used to resolve dispute through dialogue. Its aim is for the parites to gain mutual understanding of needs, perceptions, values and interests, in order to reach a ‘win-win’ and long-lasting resolution. Conflict Resolution is commonly regarded as an umbrella term that incorporates mediation, arbitration and negotiation, among others. Despite this consensus, it is actually a process […]
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