March 03, 2012
THE BLAME-GAME: why and how it happens, its impact on our self-esteem and how to disengage. When things go wrong at work, with someone in the service industry, socially or at home, we engage in a blame-game to defend our shaken self-esteem. As our instinctual reaction to defend ourselves kicks in, we remain locked in […]
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February 02, 2012
Mention the words ‘conflict’ and ‘conflict resolution’ and it raises some interesting responses. Three of the most common are: denial of having any conflict in one’s life, interest in the subject, or a mixture of the two – some interest, followed by a polite distancing, as if the ‘condition’ were contagious. So why is there such […]
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