I recently moved from a seaside town to a city, which constituted a ‘big’ move. Throughout it, I felt a whole wave of emotions pulse through me – exhilaration, readiness, anticipation, anxiety and apprehension . . . all of which continued well into my arrival. At the local pool, I found myself seeing similarities between strangers […]
THE BLAME-GAME: why and how it happens, its impact on our self-esteem and how to disengage. When things go wrong at work, with someone in the service industry, socially or at home, we engage in a blame-game to defend our shaken self-esteem. As our instinctual reaction to defend ourselves kicks in, we remain locked in […]
Conflict Resolution is the process used to resolve dispute through dialogue. Its aim is for the parites to gain mutual understanding of needs, perceptions, values and interests, in order to reach a ‘win-win’ and long-lasting resolution. Conflict Resolution is commonly regarded as an umbrella term that incorporates mediation, arbitration and negotiation, among others. Despite this consensus, it is actually a process […]
