Most of us are familiar with guilt; be it through a feeling of wrongdoing, or as a driver for something we ‘ought’ to do. When either of these experiences takes hold the result is a cocktail of resentment, blame and power struggles. If our reaction is to: attack, or rescue and placate, or take […]
The other day flying back from a trip I overheard two interesting arguments that got stuck in blame with no understanding for either side. We had been waiting at the gate at the appointed boarding time for over half an hour with no announcements and no signs of life from ground staff. Frustration and anxiety […]
Don Miguel Ruiz “The Four Agreements.” It’s not always easy to be full of festive cheer when tense feelings lurk beneath the Christmas tree. Family gatherings can trigger old dynamics and emotions, even when we feel we’ve personally resolved them. By responding differently, we can break patterns and turn a problem into an opportunity for understanding and […]
Sometimes when I say that I teach conflict resolution the response is a quizzical look as the person waits for me to explain. Or perhaps they’re just looking at me funny and I still haven’t got the hint! So what does conflict resolution (CR) actually mean? And what effective tools does it provide for interpersonal […]
Our minds can race faster than a Ferrari Testa Rossa! Our assumptions are triggers in conflict. How we see life, ourselves and others can create, escalate or de-escalate a situation. A thought can take hold and before we know it, it’s overtaken our thinking. Such thoughts are often based on suppositions we take as ‘fact’. […]
Conflict Resolution is the process used to resolve dispute through dialogue. Its aim is for the parites to gain mutual understanding of needs, perceptions, values and interests, in order to reach a ‘win-win’ and long-lasting resolution. Conflict Resolution is commonly regarded as an umbrella term that incorporates mediation, arbitration and negotiation, among others. Despite this consensus, it is actually a process […]
