The other day flying back from a trip I overheard two interesting arguments that got stuck in blame with no understanding for either side. We had been waiting at the gate at the appointed boarding time for over half an hour with no announcements and no signs of life from ground staff. Frustration and anxiety […]
THE BLAME-GAME: why and how it happens, its impact on our self-esteem and how to disengage. When things go wrong at work, with someone in the service industry, socially or at home, we engage in a blame-game to defend our shaken self-esteem. As our instinctual reaction to defend ourselves kicks in, we remain locked in […]
WE HAVE A LOT MORE IN COMMON THAN WE THINK, EVEN WHEN WE ARGUE Even with the best intentions, certain issues can lead to arguments. When this happens we can become impatient and defensive, we feel not heard and believe that we are worlds apart from agreeing. Even in the most difficult of conflicts, there […]
