Don Miguel Ruiz “The Four Agreements.” It’s not always easy to be full of festive cheer when tense feelings lurk beneath the Christmas tree. Family gatherings can trigger old dynamics and emotions, even when we feel we’ve personally resolved them. By responding differently, we can break patterns and turn a problem into an opportunity for understanding and […]
Self-esteem is a determining factor in all communication, as core personal beliefs can come into play with or without our conscious knowledge. When they do, we may feel like we’ve lost our ‘centre’ and be quick to react to what is happening. These beliefs are assumptions we have made about ourselves, others and life in general […]
Conflict Resolution is the process used to resolve dispute through dialogue. Its aim is for the parites to gain mutual understanding of needs, perceptions, values and interests, in order to reach a ‘win-win’ and long-lasting resolution. Conflict Resolution is commonly regarded as an umbrella term that incorporates mediation, arbitration and negotiation, among others. Despite this consensus, it is actually a process […]
