Self-esteem is a determining factor in all communication, as core personal beliefs can come into play with or without our conscious knowledge. When they do, we may feel like we’ve lost our ‘centre’ and be quick to react to what is happening. These beliefs are assumptions we have made about ourselves, others and life in general […]
Our minds can race faster than a Ferrari Testa Rossa! Our assumptions are triggers in conflict. How we see life, ourselves and others can create, escalate or de-escalate a situation. A thought can take hold and before we know it, it’s overtaken our thinking. Such thoughts are often based on suppositions we take as ‘fact’. […]
THE BLAME-GAME: why and how it happens, its impact on our self-esteem and how to disengage. When things go wrong at work, with someone in the service industry, socially or at home, we engage in a blame-game to defend our shaken self-esteem. As our instinctual reaction to defend ourselves kicks in, we remain locked in […]
Essentially mediation is nothing more than a meeting in which the parties seek to resolve their differences with the help of an intermediary. Mediation is a voluntary, informal and confidential process and widely used as an alternative to litigation. While the greatest appeal of mediation is that it is cheaper and quicker than going to […]
Conflict Resolution is the process used to resolve dispute through dialogue. Its aim is for the parites to gain mutual understanding of needs, perceptions, values and interests, in order to reach a ‘win-win’ and long-lasting resolution. Conflict Resolution is commonly regarded as an umbrella term that incorporates mediation, arbitration and negotiation, among others. Despite this consensus, it is actually a process […]
You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” Buckminster Fuller.
Mention the words ‘conflict’ and ‘conflict resolution’ and it raises some interesting responses. Three of the most common are: denial of having any conflict in one’s life, interest in the subject, or a mixture of the two – some interest, followed by a polite distancing, as if the ‘condition’ were contagious. So why is there such […]
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