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Monthly Archives: October 2012

WHAT MAKES AN APOLOGY AUTHENTIC AND EFFECTIVE AS A RESOLUTION OF CONFLICT?

An apology is often regarded as providing closure to a conflict situation. But how it’s done and the reasons for giving it can either bring about resolution or further resentment. So what constitutes an authentic apology and why? And how can it be delivered effectively? One’s definition of an apology, like one’s attitude to conflict, […]

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